Problem: Before you use your microphone and webcam in a webinar room, you have to provide Flash Player necessary permissions, during the configuration. When you configure the microphone or webcam, the following panel pops up (Please see the image below). By default, the selection is DenySometimes, this panel does not respond. When this happens, you won't be able to select Allow and Remember options. The following workaround can be used to resolve this problem. 


Internet Explorer and Netscape type browsers (i.e. Firefox, Safari)

  1. Right click anywhere in the webinar room.
  2. Click "Global Settings..." from the Flash Player context menu.
  3. The following panel opens up


  4. Click Camera and Mic tab.

  5. Select "Ask me when a site wants to use the camera or microphone (Recommended)", if not selected.
  6. Click Camera and Microphone by Site button.
  7. Find and click the entry ( and/or your account url entry (i.e. By default the selection is, Ask Me. If you see multiple entries ending with, follow step 8 and configure all entries.
  8. Drop "When the selected site wants to use a camera or microphone" dropdown box and select Allow.
  9. If you are unable to find the entry, click Add button to add it manually. 
  10. Type and press enter. You can also add your account url (i.e. Click Close
  11. Exit and rejoin the room.

Note 1: If you are using a Microsoft Windows operating system, you can open this panel without even accessing the webinar room. However, if you use this to configure the permissions while in the room, you have to exit the room and join back. To access this panel,

  1. Open Control Panel (Windows)
  2. If the "View By:" menu is set to Category, change it to Large Icons or Small Icons
  3. Find and click Flash Player button. Please see the image below. 
  4. The rest is the same as above (step 4 to 11).

Note 2: If you are using a computer running Mac OS X, you can use the same configuration panel to resolve the issue. If you are already in the webinar room, exit and join back once you complete these steps.

  1. Open System Preferences panel.
  2. Click Flash Player icon.
  3. The following panel opens. The rest is the same as above (step 4 to 11).


Mac OS X

Google Chrome

  1. Navigate to the following link:
  2. Find and click the entry ( By default the selection is, Always Ask.. If you see multiple entries ending with, follow step 3 and configure all entries.
  3. Click the entry and next, click the Always Allow option. Please see the example below.

  4. Close the page.
  5. Exit and rejoin the room.