The Webinato platform is a web-based application and does not affect any other software. However, some applications may prohibit certain functionality. The following lists various applications and the problems they may create.
Norton Internet Security
We have learned that Norton Internet Security can interfere on some client's computers. If you experience difficulties entering the webinar room, please make sure Norton Internet Security is disabled. Norton Firewall and Antivirus should remain active.
This firewall may prevent certain connections to Webinato servers. If you experience problems, disable ZoneAlarm while in the room. You may also configure ZoneAlarm using the following:
- Admins/Presenters: Unblock Port 500 and Port 443 for outbound traffic.
- Attendees: Unblock port 443 for outbound traffic.
Starware is a freeware application. This application causes problems using the projector as a presenter or moderator. If Starware is installed, uninstall it from Add/Remove Programs located in the Windows Control Panel.
Kaspersky is an antivirus and security suite that has been known to stop the webinar room from loading. Users usually get stuck as the screen says "Initializing".
You may wish to temporarily disable Kaspersky or add an exception to webinato.com AND *.webinato.com.