Clearing your browser cache can be a way to remedy some common problems. If instructed to do so by technical support, please clear your browser cache for the browser you use to access your web conference room.


Instructions for the following browsers: Internet ExplorerMicrosoft EdgeGoogle Chrome, FireFoxFireFox for MacSafari for Mac

Internet Explorer

  1. Click Tools and then Delete Browsing History.
  2. If you use a newer version like 10 or 11, click Alt key to view menu bar. Then, click Tools menu. Click Delete Browsing History.
  3. Select Cookies and Website Data. Also, select Form data and Passwords if you experience issues with saved passwords and auto-fill options.
  4. Press the Delete
  5. Once finished, press Close and then OK to return to your browser.

Microsoft Edge

  1. Open Microsoft Edge.
  2. Click on More options (… symbol) on the top right corner of the browser.
  3. Select Settings from the drop down menu.
  4. Click on Choose what to clear under Clear browsing data.
  5. Check the Cookies and saved website data (and any other data you want to clear) and click on the Clear button.

Google Chrome

  1. Click the Chrome settings button (three vertical dots in the upper right corner of the browser window)
  2. Select Settings
  3. Click Show Advanced Settings...
  4. click the Clear Browsing Data... button
  5. Select all the check boxes, except Clear Saved Passwords and Content License.
  6. Where it says Clear Data from this Period, select the beginning of time.
  7. Click Clear Browsing Data.


  1. Click History menu and select Clear Recent HistoryIf you don't see tools, press Alt key. Alternatively, click the settings button (button with 3 horizontal lines, in the upper-right corner), click History and click Clear Recent History next.
  2. From the Time range to clear: drop-down menu, select Everything.
  3. Click the down arrow next to Details and make sure that Cache is selected.
  4. Click Clear Now.

FireFox (Mac OS X)

  1. From the Tools menu, click History and select Clear Recent History...
  2. From the Time range to clear: drop-down menu, select Everything.
  3. Click the down arrow next to Details and make sure Cookies, Cache, Active logins (if you experience login issues) and Offline Website Data are selected.
  4. Click Clear Now.

Safari (Mac OS X) 

  1. Choose Safari > Preferences > Privacy. Or else, click Safari and click the Reset button.
  2. Click Remove All Website Data, select one or more websites, then click Remove. If you clicked the Reset button, select Remove all website data and Close all Safari windows.
  3. To empty the caches, Click the Developer menu and select Empty Caches.
    If you do not see Developer menu: The menu can be activated by opening the Preferences dialog, clicking the Advanced icon, then putting a tick alongside Show Develop Menu in Menu Bar.