General Billing Information

Webinato is a prepaid service. Your invoices are automatically generated at the beginning of each month and are due by the 4th day of the month. 

Please note, if you started your subscription in the middle of the month you will receive a pro-rated invoice on your second billing cycle.

For more information about the Billing Cycle, click HERE.

Persons designated as Billing Contact receive an email notification with a link to a detailed PDF format invoice before that invoice is due. They may also download their invoice in the View/Pay Invoices section of the Admin Page.

To assign a person as Billing Contact, a Super Admin must log into the Manage Users section of the Admin Page. For security purposes, the only person authorized to make a payment is your Billing Contact. If you do not know who that is or they do not have access at the time, please contact your Super Admin.

Webinato invoices reflect two types of expenses: Prepaid subscription fees for the upcoming month and post paid fees for MP4 conversions and buffer seats from the previous month.

Your account will expire if you have an outstanding balance past the 4^th of the month. To avoid expiration and any unnecessary interruptions to your service, please pay any outstanding balances before the 4th of the month.

For more information about account expiration, please click HERE.

Many of our customers find it easier to set up automatic payments via credit card to avoid a disruption in service.

Simply login to your Admin Page and go to View/ Pay Invoices.

Click on the credit card logo at the bottom, enter your card information and check off the box labeled Automatically charge my card from now on.

If you already have a credit card on file, scroll to the bottom and check the box. Your credit card will be charged on the 1st of every month

For any other questions about your bill, please go to our support site and create a Billing Support Request. We are happy to assist you.