The webinar is stuck at Webinato Logo

Sometimes when you attempt to access a webinar room, the page may appear frozen or stuck at the Webinato logo, or sometimes a blank white screen. When a webinar page loads, you should normally see a blank background and Webinato logo in the middle for few seconds, at first. In this specific case, the loading phase does pass the logo screen.

Workarounds

Application Cache?

Try clearing the Webinato application cache by following this guide.

Firewall?

If you are joining the webinar through a restricted internet connection (enterprise network), please read this guide.

VPN?

Webinato cannot be accessed through VPN connections as those connections do not handle RTMP protocol well.

Poor Internet Connection?

Please make sure your connection is strong and not fluctuating. Read more here.

Please contact the Webinato Customer Support team if you require additional help.