When using the Integrated Conference Bridge in your webinar room, we have tools available to you should you experience any problems with the phone connection. These tools are located in the main Settings and Options window inside of your webinar room, accessed by clicking on the gear icon at the upper right corner, then clicking the Conference Bridge tab.

Conference Bridge Settings

In the Conference Bridge tab, you will see links that perform different tasks, which are explained below:

Disconnecting and Reconnecting the Integrated Phone Line

In normal circumstances, the Integrated Phone Bridge will connect to the room automatically and transmit phone audio through the room after the first user dials in.

In the event that you or your attendees report that the phone audio is lost from the room, open the Conference Bridge tools, and look for the option that says Conference Bridge is connected. To restore audio to the room, follow these steps:

  1. Click the link that says Disconnect. This will remove the room connection from the conference bridge
  2. Click the X at the upper right corner of the settings window to close the Conference Bridge settings window
  3. Reopen the Conference Bridge Settings, and verify the setting now says Conference Bridge is not connected
  4. Click the link that says Connect. This will reconnect the conference bridge to the room, and audio should be restored.

If these steps do not restore your audio, and you are in a live event, please connect to Customer Support via Live Chat using the button above.

Using the Conference Bridge Control Panel

The Conference Bridge Control Panel gives Organizers very precise control over the integrated conference line. Here, you can manually remove callers, change the presentation mode, and even mute/unmute callers, as needed. Since this is an advanced tool, please use it with caution.

If you have any questions about the use of this tool, please contact Support via Live Chat or a Support Request and we will provide you with more information.

Request a Dial-In Only ID

Organizers have the ability to request dial-in IDs for people who are unable to connect to a webinar through the desktop web interface, on a case-by-case basis. This is done by clicking on the appropriate link, for the desired user type:

  • A presenter: This will show you dial-in information that should be given to a Presenter, which is unmuted by default. This includes:
    • A dial-in phone number, which can be chosen from various regions, even international numbers.
    • a Conference ID
    • a Host PIN
    • a unique User ID
  • An attendee: This will give you dial-in information that can be sent an attendee, which is muted by default. This includes:
    • A dial-in phone number, which can be chosen from various regions, even international numbers
    • a Conference ID
    • a unique User ID

This information can be copied by clicking on the Copy button, for easy sharing via email or other means.

PLEASE NOTE: Each User ID can only be used once, so if you have multiple people who need connection information, you need to click the link multiple times to generate unique codes.

Conference Bridge Key Commands

This link will open a pop up window with the various key commands for the conference bridge.

In most cases, line operation is done by the room automatically depending on the current room situation (such as the line being in Hosts Only mode when the eCurtain is down), but this information is provided to you here, for your convenience.