Webinato Screen sharing application allows you to share your desktop screen
with your audience. It normally uses to perform demonstration of software
running on your computer. There are some instances that the Screen sharing
application is installed but for some reason it does not work. These are the
following steps you can perform to rectify the issue.
Reload the room by clicking the red (X) button on the upper right corner then Click Reload.
Launch the screen sharing application in the room using Internet explorer. If security prompt appears which says “would you allow this application to run in your computer” Click allow then check if the screen sharing application works. If it works, you can launch the screen sharing application in your desire browser and it should also work.
Clear web browser cache. The steps that should be performed depend on your browser, so here are the instructions for the following browsers.
Click Tools and then Delete Browsing History.
If you use a newer version like 10 or 11, click Alt key
to view menu bar. Then, click Tools menu. Click Delete Browsing History.
Select Cookies and Website Data. Also select Form
data and Passwords if you experience issues with
saved passwords and auto-fill options.
Press the Delete
Once finished, press Close and then OK to return to your
On your browser toolbar, click the Chrome menu
Click Show advanced settings
Under the Privacy
Click on Clear browsing data.
- A pop up box will come up then click Clear browsing data again.
Click History menu and select Clear Recent History. If you don't see tools, press
Alt key. Alternatively, click the settings button (
From the Time
range to clear: drop-down
menu, select Everything.
Click the down arrow next to Details and make sure that Cache is selected.
- Click Clear browsing data.
Choose Safari > Preferences > Privacy. Or else, click Safari
and click the Reset button
Click Remove All Website Data, select one or more
websites, then click Remove. If you clicked the Reset button,
select Remove all website data and Close all Safari
To empty the caches, Click the Developer menu and
select Empty Caches.
If you do not see Developer menu: The menu can be activated by opening thePreferences dialog,
clicking the Advanced icon, then putting a tick alongside Show
Develop Menu in Menu Bar
Check your internet connection.
A stable internet connection with at least 1 MBPS Speed dedicated to the machine
is required to run the webinato screen share application.
Uninstall and re install the
To the Screen Sharing application
Open Windows Control Panel
Select Category view on the upper right corner
Select uninstall a program under the program
locate 'Webinato Screen Share' and
click on it
you see Complete status in the top left area and then close the
To Install or reinstall the Screen Sharing application
Login to the web conference room as an Admin/Presenter.
Click Start Desktop Sharing button.
Click Install and Launch button when you see the launch panel.
Note: The button next to Start Screen Sharing button (to the
right) is the Screen Sharing Settings button. From this button, you can
configure Screen Sharing Preferences prior to the installation.
When prompted, save the WebinatoScreenShare.exe
to the computer (i.e. On to the Desktop). Please make sure that it is not
blocked by any security application or the browser itself.
Double click the setup file.
Click 'Allow' button if warned by the User Access Control (Windows).
Wait until the installer finishes the installation.
Now, the Screen Sharing application will be loaded automatically.
Note: If something goes wrong, you may receive a message
'Could not connect to live room. Please Disregard this message and click
'OK'. In this case, you need to relaunch the application using the 'Start
Screen Sharing' button once again
You can also install the screen sharing application from the following
Mac:Webinato Screen Sharing for Mac